3123 Nutrisystem Consumer Reviews and Complaints
Thanks for posting a well written, and information overview of this program. Both are going to be a bit more pricey than Nutrisystem, but sound like they could be a better fit. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote. I'm also a workaholic which means that previous diets I tried had, what I feel was, a significant impact on my lifestyle. The food tastes fine and it is very easy to just grab something pop it in the microwave if necessary and go. I would recommend checking out their site to learn more about the different plans they offer.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison.
Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me.
I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another.
I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate.
We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order.
I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience.
We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.
The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left.
Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment.
Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote. It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer.
We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed.
We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months.
First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late. The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late. How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS as she ordered for me and asked for help—reimbursement— compensation of some sort. The reply from Nutri system?
I even referred you to my sister and brother in law— who both signed up. We apologize that your 2nd order took longer than expected to get to you. We completely understand how this can throw someone off. We will be looking into this and reaching out. I sincerely appreciate all the help that Sheila offered. I won't hesitate to contact your Team Rep should I have other questions. See three emails I've previously sent.
You don't honor your own company's policies. Food was extremely poorly packed, melted and opened packaging. We are sorry that you had such a poor experience with us. We will be taking a look at your account and reaching out shortly. Customers can benefit from an online health tracking platform and individualized counseling from dieticians and weight loss coaches.
Nutrisystem offers separate plans for men and women, with different options and price points customized to your weight loss goals. With meals containing 12 grams or less of sugar, Nutrisystem takes the guesswork out of choosing optimal low-glycemic foods to stabilize blood sugar -- which could be good for people with any degree of insulin resistance.
Any busy person who does not have time to prepare their own meals would benefit from having frozen and other pre-packaged meals and snacks delivered to their home. Pus the food will taste better. I still think Nutrisystem is fairly priced, and is an excellent resource for people looking to lose weight quickly. You will get results when following their plan, which is why it can be a great option for a lot of people who have a significant amount of weight to lose.
For me, it has been a good way to reset after weight gain, and then I can go back to focusing on eating healthy and preparing meals on my own, sort of like you plan to do. In any case, hope your month went well, and best of luck with your weight loss journey. You have made some good points, and the pricing info is well-detailed.
Thanks Carla, happy to hear you found the information useful — if you decide to try Nutrisystem, I hope it goes well! Thanks for the pricing info. Has anyone else been able to do this?
Hi Cindy — Thanks for visiting, and happy to hear the pricing info helped! I think 5 to 10 pounds is totally doable, especially if you commit to the full 2 months! Remember, Nutrisystem does offer counselors to help keep you on track, and as long as you stick to the program, you should see a significant amount of weight loss during that time period!
That has definitely been a key to success for me over the years. In any case, best of luck — let us know how it goes! I was pretty pleased to find this web site and your cost breakdown is very detailed.
Thanks for all of the information — it makes my decision a lot easier. Hopefully can report back with some great results.
Thanks for all of the information. Makes my decision a lot easier knowing exactly what things are going to cost! Need to loose about 59 pounds. Thank you for the sensible critique and cost info. Mostly fish and vegetables. Sometimes chicken or turkey but not all the time! Is there a plan to start me on this regiment? Can you send some ideas and pricing plans?
I tried turbo shakes with other companies and they gave me lots of gas…lol Thanks if this gets to you. Hi Jim — sorry, I missed this comment at the time you posted it. I would also recommend looking at BistroMD https: Diet-to-Go has some really good plans that sound like they could work for you. Both are going to be a bit more pricey than Nutrisystem, but sound like they could be a better fit.
My husband and I are considering NS. We also do not want to purchase ANY other food if possible. Hi Lynn — I replied to Ray with a couple of other options BistroMD and Diet-to-Go …I would recommend checking out those reviews if you think they may be something that would work for you and your husband. There are definitely some ways to keep the costs down though. You will definitely want to incorporate fresh produce, though, as I think you would get tired of only eating their pre-made meals, and you will want to mix in a salad or something on most days just to get the health benefits from the fresh produce if nothing else.
Hi Pete — the frozen food is an additional charge, but can be included in your 4-week order or as an ala carte item. Many are on a fixed income and I am one of them … an older woman, a widow, and on a very fixed income.
With the profit your company surely must realize, might you consider offering your program free to a few deserving people men and women who would benefit from it as well? Just something you might consider … it just might be of benefit to your company in another way … good will! The Costco purchased gift cards can definitely be used and there is a space at checkout to put them in.
You will just have to make sure you put the gift card in a few days before the processing date for additional deliveries. I just went through this whole process and received my order today. Thanks for the very thorough cost information. Helped make my decision a lot easier. I agree, too, the frozen meals are definitely a nice bonus — especially the desserts! There are some costs with buying your own fruits or vegetables to consider too, but overall it seems fairly affordable.
Anyways, thanks for the detailed pricing breakdown, really appreciate it. I just read this well written post. I have a handicapped daughter who has gained so much weight. We have tried everything with very little success. After taking to her doctors we decided to give NS a try. She started the program on February 16, She is loving the food and the program. She has already dropped three pounds. Her beginning weight was So she has a long way to go.
But the support and your post will definitely help her obtain her goals for healthier lifestyle. We will keep you informed on her progress. Thank you so much.
Hi Shirley — What an inspirational story — really hoping she has success! Thanks for keeping us posted, and wishing your daughter all the best. I suppose its ok to use some of your ideas!! I have been on Nutrisystem for about 5 weeks now. I lost 15 pounds the first month and have been following it to a T. The food tastes fine and it is very easy to just grab something pop it in the microwave if necessary and go.
I have been using My Fitness Pal to track my food and am eating about calories a day. The first week was really tough and I had a hard time, but I stuck to it.
Now I m satisfied and use to it. Planning on finishing up the second month and then on the 3rd month working in more home cooked meals and tracking to stay at the same calorie level. Then will switch over to the auto ship of Turbo shakes for my 4th month. I have about 40 pounds to lose and feel like I am making some good headway with the Nutrisystem plan. Good job on the review, very well written. Wow, nice job Carolyn! Thanks for sharing your story, and best of luck with the rest of your diet.
I was very happy to find this website. Just wanted to thank for your time for this wonderful read, and inspirational review!! Hi Kelly — sorry to hear that! Have you tried connecting with the Nutrisystem counseling service? We had to take Nutrisystem program for 8 weeks because we got it at a discount thru our insurance company. My goal was to loose 30 lbs. At the end of the 8 weeks I had lost only 3 lbs. We did not care for the cardboard like food and did not get anywhere close to our goals.
This program obviously works for lots of folks, but not for us. We did go to the Naturally Slim program and in 8 weeks I lost Naturally Slim is based on not what you eat but when and how you eat and you eat your own real food and got real results. We will stay with our new habits learned with Naturally Slim and will not have any good words from our Nutrisystem experience.
Hi John — thanks for sharing your experience. Thanks so much for sharing your story. It was encouraging and helpful. I am only on my second day of Lean 13 and after comparing the Turbo Shakes with the protein powder I was using before, I noticed that mine was lower in calories, fat, sugar, and carbs and higher in protein by quite a lot.
Thanks again for your review! Hi Peggy — I think you should be fine using your own protein shake. Just to be safe you may want to talk to a Nutrisystem counselor, and they can let you know for sure. The biggest issue would probably be the calorie count of your shake vs.
Best of luck with your two weeks. I made some raspberry coffee and chilled it. Thought that might be a nice tip for someone else. Just finished day 1 of the Turbo Takeoff… I was down 2 lbs this morning!!! Yay… only 58 more lbs to go!!! I am so determined and my mind is in the right place to really do this, this time.. I am very excited for the results.. I know i will be on the program for a few months but, I really feel like I need the structure of this program right now. I have been feeling a lot of emotions from having gone through breast cancer and several surgeries the last 3 years… I just kinda let myself go… but, I am so ready for this change!!!
Thanks for sharing, Lynn! Best of luck with reaching your goals! Very thorough review…thanks for making the decision easier! I just signed up for my first order. Went with the Core, and really hoping to least a good 20 pounds.
Just finished month 1. Does this stuff really work? Thanks for the comment, Heather…It definitely works when you follow the program correctly. Best of luck if you decide to try it! First, take the time to put the food on a plate like you would normally eat. Focus on the journey. Take the time to praise yourself for the positive change.
I started on Nutrisystem exactly 2 months ago with a week lapse. I only wish I had started months before. Question first great info as I really need something kind of no Brainerd and ready. How long in your experience would you say orders take to turn around? I am currently out of town but want to have the product arrive day if or day after returning so I can hit the ground running.
Thanks ahead for any info. Hi Deb — Thanks for visiting. If I remember correctly, the last time I ordered it only took 3 or 4 days to get my shipment. Thanks for the review! This was helpful in determining which program to start! I also appreciate your thoroughness and videos. I hope to get fit during my weight loss journey and obtain my goal by next year. Hi Rose — Glad you liked it, and best of luck with your weight loss journey!
Is it possible to melt away one to two pounds of stubborn body fat every single day? It sounds insane, but according to the scientific proof — and the thousands who have already done it themselves using this secret — the answer is YES.
I have tried every diet on the market. This was my last resort. In fact, I have to remind myself to get everything in. My doctor is on the program, her husband and son! Notify me of new posts by email. Leave this field empty. How I Lost 30 Pounds 1. Trust the Process, Nutrisystem Works. A Journey to Better Health 1. Enjoying the Oregon Coast pre-weight loss. One of my favorite lunches: Three Cheese Chicken soup.
Nutrisystem Turbo 13 Review. Summary Nutrisystem Turbo 13 is one of the most effective ways to lose weight, and is a great fit for anyone who wants an easy plan to follow.
Thanks, glad it helped! Great share too — appreciate your input and feedback. I really like and appreciate your blog post. Hi John — Thanks for the feedback, appreciate it!
I loved your post — thanks for the well-written review! Happy to hear you liked it — really appreciate the feedback. Well written and inspiring! Thanks, Olivia — appreciate the feedback! Harland B Salz Reply. Plenty of helpful information here. Thanks for the effort! Thanks Harland, appreciate you spreading the word and glad you found the information useful. Thanks for the post. You bet, thanks Jack! Thanks for visiting, Carlos. Hope the info helped! Appreciate the nice feedback.
Appreciate the positive feedback.